INFORMATION

2024.12.02

Notice of year-end and New Year holidays

Due to the New Year holidays, we will be closed from Saturday, December 28, 2024 to Sunday, January 5, 2025, and will not be able to ship products or respond to inquiries related to mail order sales.

■ Shipping Information
Orders for which payment has been confirmed by Sunday, December 22, 2024 will be shipped by Friday, December 27. Orders for which payment has been confirmed after Monday, December 23, 2024 will be shipped sequentially from Monday, January 6, 2025, so please allow longer than usual shipping times.
*If the item is a pre-order or the shipping date is already set, it will be shipped according to the instructions on the website.
*The date of payment is not the date of confirmation of payment. It takes several days from the date of payment to the date of confirmation of payment, so please make payment with plenty of time.

■Information about responding to inquiriesIf you contact us by email during the holiday period, we will respond to your inquiries in order starting from Monday, January 6, 2025, so it will take longer than usual. Also, depending on the status of your inquiry, it may take up to 7 business days (7 days excluding Saturdays, Sundays, and holidays) for us to reply, so please be aware of this in advance.
2024.03.14

About overseas shipping

From March 14, 2024 (Thursday), overseas shipping is now possible!

▼ Target areas China, South Korea, Taiwan, Hong Kong, Macau, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Canada, Mexico, Puerto Rico, United States, France, Germany, Italy, Netherlands, Spain, United Kingdom, Austria, Denmark, Greece , Poland, Sweden, Switzerland

Shipping charges vary depending on the country and region of delivery. Please check on the payment screen.
2024.03.12

Awich Official Shop Maintenance Notice *Ended

Thank you for always using Awich Official Shop.
The service will be temporarily suspended due to system maintenance on the following dates.

March 14, 2024 (Thursday) 14:00 - 16:00
2024.01.05

Regarding delivery of products due to the effects of the Noto Peninsula Earthquake

We would like to express our deepest sympathies to everyone affected by the Noto Peninsula Earthquake.

Due to the effects of the earthquake, delivery and collection of packages have been suspended and deliveries have been significantly delayed in some areas. For more information, please check the homepage of the shipping company below.

Yamato Transport https://www.kuronekoyamato.co.jp/ytc/chien/chien_hp.html
Sagawa Express https://www2.sagawa-exp.co.jp/information/list/

*The homepage of each shipping company is updated from time to time, so please check the latest information.
*If you have any questions regarding delivery, please contact each shipping company directly.

We apologize for any inconvenience this may cause and thank you for your understanding as delivery may take longer than usual.

January 5, 2024
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