INFORMATION
【Important】Inquiries and Shipping During Summer Holiday Period
Thank you very much for your continued patronage.
Please note that due to our summer holiday, our customer inquiry response and product shipping schedule will be as follows:
We apologize for any inconvenience this may cause and appreciate your understanding.
■ Holiday Period Information
・Summer Holiday Period for Inquiries: August 11, 2026 (Tue/Holiday) - August 17, 2026 (Mon)
・Summer Holiday Period for Product Shipping: August 13, 2026 (Thu) - August 17, 2026 (Mon)
■ Product Shipping Schedule
The last shipping day before the summer holiday will be August 12 (Wed).
・Orders for which payment is confirmed by August 4 (Tue)
Will be shipped sequentially before the summer holiday [by August 12 (Wed)].
・Orders for which payment is confirmed on or after August 5 (Wed)
Will be shipped sequentially starting from after the summer holiday [August 18 (Tue)]. Please note that delivery may take longer than usual.
【Please note】
*It may take several days for payment confirmation. Please make your payment as early as possible.
*For pre-order items and other products with a pre-determined shipping date, we will ship according to the information on each product page.
■ Inquiry Response Schedule
The last response day before the summer holiday will be August 10 (Mon).
・Inquiries received during the holiday period from August 11 (Tue/Holiday) to August 17 (Mon)
Will be replied to sequentially starting from after the summer holiday [August 18 (Tue)].
【Please note】
*Due to the volume of inquiries after the summer holiday, it may take approximately 7 business days (excluding weekends and public holidays) for us to respond. We kindly ask for your continued understanding.
About overseas shipping
▼ Target areas China, South Korea, Taiwan, Hong Kong, Macau, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Canada, Mexico, Puerto Rico, United States, France, Germany, Italy, Netherlands, Spain, United Kingdom, Austria, Denmark, Greece , Poland, Sweden, Switzerland
Shipping charges vary depending on the country and region of delivery. Please check on the payment screen.
Awich Official Shop Maintenance Notice *Ended
The service will be temporarily suspended due to system maintenance on the following dates.
March 14, 2024 (Thursday) 14:00 - 16:00
Regarding delivery of products due to the effects of the Noto Peninsula Earthquake
Due to the effects of the earthquake, delivery and collection of packages have been suspended and deliveries have been significantly delayed in some areas. For more information, please check the homepage of the shipping company below.
Yamato Transport https://www.kuronekoyamato.co.jp/ytc/chien/chien_hp.html
Sagawa Express https://www2.sagawa-exp.co.jp/information/list/
*The homepage of each shipping company is updated from time to time, so please check the latest information.
*If you have any questions regarding delivery, please contact each shipping company directly.
We apologize for any inconvenience this may cause and thank you for your understanding as delivery may take longer than usual.
January 5, 2024