We extend our deepest sympathies to everyone affected by the recent Kumamoto earthquake.

Due to the earthquake, package delivery and collection have been suspended, and significant delays are occurring in some areas. Please refer to the websites of the shipping companies below for more details.

Yamato Transport　https://www.kuronekoyamato.co.jp/ytc/chien/chien_hp.html
Sagawa Express　　https://www2.sagawa-exp.co.jp/information/list/

*The websites of each shipping company are updated regularly, so please check for the latest information.
*If you have any questions regarding delivery, please contact each shipping company directly.

Deliveries may take longer than usual, and we appreciate your understanding.

July 29, 2026

Thank you very much for your continued patronage.
Please note that due to our summer holiday, our customer inquiry response and product shipping schedule will be as follows:

We apologize for any inconvenience this may cause and appreciate your understanding.

■ Holiday Period Information
・Summer Holiday Period for Inquiries: August 11, 2026 (Tue/Holiday) - August 17, 2026 (Mon)
・Summer Holiday Period for Product Shipping: August 13, 2026 (Thu) - August 17, 2026 (Mon)

■ Product Shipping Schedule
The last shipping day before the summer holiday will be August 12 (Wed).
・Orders for which payment is confirmed by August 4 (Tue)
　Will be shipped sequentially before the summer holiday [by August 12 (Wed)].
・Orders for which payment is confirmed on or after August 5 (Wed)
　Will be shipped sequentially starting from after the summer holiday [August 18 (Tue)]. Please note that delivery may take longer than usual.

【Please note】
*It may take several days for payment confirmation. Please make your payment as early as possible.
*For pre-order items and other products with a pre-determined shipping date, we will ship according to the information on each product page.

■ Inquiry Response Schedule
The last response day before the summer holiday will be August 10 (Mon).
・Inquiries received during the holiday period from August 11 (Tue/Holiday) to August 17 (Mon)
　Will be replied to sequentially starting from after the summer holiday [August 18 (Tue)].

【Please note】
*Due to the volume of inquiries after the summer holiday, it may take approximately 7 business days (excluding weekends and public holidays) for us to respond. We kindly ask for your continued understanding.